HOW DO I CARE FOR MY ITEM?

MACHINE WASH COLD ON GENTLE CYCLE AND TUMBLE DRY LOW. IF DESIRED, IRON ON REVERSE. AS WITH MANY HAND-MADE ITEMS, SLIGHT FADING MAY OCCUR OVER TIME.  

WHEN WILL MY ITEM SHIP?

ITEMS THAT ARE IN STOCK WILL USUALLY SHIP WITHIN 3-5 BUSINESS DAYS. IN THE RARE EVENT OF A LOST OR DAMAGED PACKAGE, WE ARE UNFORTUNATELY UNABLE TO PROVIDE EXTENSIVE ASSISTANCE AND ADVISE YOU TO CONTACT YOUR LOCAL POST OFFICE IMMEDIATELY.

WHAT IS YOUR RETURN POLICY?

GOOD MOON IS HAPPY TO MAKE AN EXCHANGE OR REFUND YOUR CREDIT CARD FOR ANY NON-SALE PURCHASE THAT YOU ARE NOT SATISFIED WITH, LESS SHIPPING CHARGES.  THE 7 DAY PERIOD STARTS ON THE ARRIVAL OF YOUR PACKAGE.  IF YOU WOULD LIKE TO EXCHANGE OR RETURN YOUR ITEM(S) PLEASE ENSURE THEY ARE IN UNUSED, PERFECT CONDITION.

PLEASE CONTACT US AT: HELLOGOODMOON@GMAIL.COM

WE WILL PROVIDE YOU WITH A RETURN AUTHORIZATION.  RETURN SHIPMENT COSTS ARE THE RESPONSIBILITY OF THE BYER.  WE ARE UNABLE TO ISSUE A REFUND FOR ITEMS THAT ARE DAMAGED OR LOST IN RETURN SHIPMENT, THEREFORE WE RECOMMEND AN INSURED AND TRACKABLE MAIL SERVICE.  PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED.  UPON RETURN WE WILL CONTACT YOU WITH EXCHANGE INFORMATION OR A REFUND.

DO YOU ACCEPT WHOLESALE INQUIRIES?

YES! CONTACT HELLOGOODMOON@GMAIL.COM

PLEASE INCLUDE THE NAME OF THE STORE, LOCATION, AND WEBSITE.